TERMS OF SERVICE
TERMS AND CONDITIONS
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, modifying, transferring, possessing, transporting or using a firearm in the locality in which the customer resides.
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines in the locality in which the customer resides.
Diamondback is not responsible for lost or stolen merchandise during shipping. Please contact the shipping carrier to open a case. Furthermore, Diamondback will not be held responsible for package theft after delivery. Please contact your local law enforcement or carrier to resolve package theft issues.
*ORDER CANCELLATION POLICY
Orders placed with Diamondback Firearms must be cancelled by the customer prior to the item having shipped.
All cancellation requests must be made through the Customer Service Department at 877-997-6774, Monday through Friday, 8am – 4:30pm EST or through email @ email@example.com
You MUST provide the order # when contacting Customer Service via phone or email.
If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns.
Please note that the return of the item/package will be made at the customer’s expense.
Cancelled orders may not be reversed. All cancellations are final.
- Stripped Lower and Complete Lowers:
All sales of Serialized parts are FINAL, and returns are NOT ACCEPTED.
Once a firearm is transferred to a customer’s name, Diamondback Firearms will not accept a return or exchange under any circumstance.
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact customer service directly for replacement or repair.
2. All Other Purchases:
Return shipping is solely the responsibility of the customer.
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Diamondback Firearms WITHIN 90 DAYS of the date of receipt of delivery of the purchased item.
REMINDER: ALL SALES OF SERIALIZED PARTS ARE FINAL, AND RETURNS ARE NOT ACCEPTED. NO EXCEPTIONS.
All returned items must be in the same condition as when they were shipped by Diamondback Firearms and must be returned in original packaging.
The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items
are not returned in resalable condition, as determined in the discretion of Diamondback Firearms.
Due to the high seasonal/holiday order volume, shipping times will vary during the holidays.
Non-holiday shipping is typically 5 days for your order to ship.
*NOTE- Upper Assemblies, rail assemblies, part kits and Lower serialized parts are subject to a longer handling time. Please allow up to 2 weeks for shipping.
We do our best to accurately describe the items we sell, but errors do occur.
Diamondback Firearms reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.
Diamondback Firearms is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.
***MUST BE 21 OR OLDER TO PURCHASE***
WE SHIP ONLY TO VALID FFL DEALERS.
PLEASE NOTE: LOWERS CANNOT BE SHIPPED TO A P.O. BOX.
The customer is responsible for knowing his/her state laws regarding lower transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of lowers.
Contact your local FFL before ordering a lower to verify their transfer fee and to ensure they will receive your transfer.
The customer assumes all responsibility and cost for returned lowers due to FFL refusal or failure to receive.
If you order a stripped lower receiver or complete lower receiver, YOU MUST be:
- A legal resident of the state in which you are ordering.2. 21 years of age or older to complete the transfer through your FFL.Exceptions– Military personnel stationed in a state other than their legal residence may purchase lowers across state lines.Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.
Please follow all directions prompted to you at checkout. Once you have placed your order please have the FFL Dealer forwarded a copy of their FFL license to Orders@diamondbackfirearms.com. We must receive a copy of the FFL License in order to ship your product. If we do not receive your FFL within 24 hours your order will be cancelled. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Diamondback Firearms. Additional shipping charges will apply to orders that need to be reshipped.
Diamondback Firearms will not ship ANY items to the District of Columbia (Washington D.C.).
Diamondback Firearms will not ship ANY AR (Including Receivers) to the City of Chicago, Illinois.
Diamondback Firearms will not ship ANY AR (Including Receivers) to Aurora, Highland Park, or Cook County, Illinois.
No AR parts will be shipped to Connecticut or Massachusetts.
Lower receivers will NOT be shipped to the following states:
Complete AR receivers will NOT be shipped to the following states:
– New Jersey
– New York
- L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the lower will be used in the execution of the L.E.O’s duties. Diamondback Firearms only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
- Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order.
- Diamondback Firearms does NOT ship directly to L.E.Os; the order must go to an FFL. Diamondback Firearms does NOT make exceptions for this policy.
CALIFORNIA 2017 RESTRICTIONS:
Due to recent changes in California state law, Diamondback Firearms will not be able to ship so called “assault weapons” to the state of California. This would include all Diamondback Firearms DB15 Complete lowers and any complete uppers with the barrel under 16” length or any barrels under 16”. Customers are responsible for all federal, state, and local laws.
MAGAZINE ORDERING RESTRICTIONS:
ABIDES by all state regulations regarding the sale of high capacity magazines.
DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below.
WILL NOT replace high capacity magazines with state compliant magazines.
DOES NOT offer refunds in place of the magazines.
It is the customer’s responsibility for understanding state laws regarding magazine capacities.
States with applied magazine restrictions:
California – no magazines greater than 10 rounds
Colorado – no magazines greater than 15 rounds, effective July 1st, 2013
Connecticut – 10 Rounds and less with a valid permit.
Hawaii – no pistol magazines greater than 10 rounds
Illinois – North Chicago, no rifle magazines greater than 16 rounds
Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds
Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds
Indiana – South Bend – no magazines greater than 15 rounds
Maryland – no magazines greater than 10 rounds October 1st, 2013
New Jersey – no magazines greater than 15 rounds
New York – no magazines greater than 10 rounds
Massachusetts – no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to Massachusetts
DIAMONDBACK FIREARMS WILL NOT SHIP ANY ITEMS TO THE DISTRICT OF COLUMBIA (WASHINGTON D.C.).
*L.E.Os must provide both their credentials and a letterhead signed by their department’s superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O’s duties, or off duty. Diamondback Firearms only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O’s.
*Diamondback Firearms will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer.
*High Capacity Magazine Dealers in CA may place orders with Diamondback Firearms customer service only.