TERMS AND CONDITIONS

PURCHASING/CANCELLATIONS/RETURNS:

It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, modifying, transferring, possessing, transporting or using a firearm in the locality in which the customer resides.

It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines in the locality in which the customer resides.

Lost Items
Diamondback is not responsible for lost or stolen merchandise during shipping. Please contact the shipping carrier to open a case. Furthermore, Diamondback will not be held responsible for package theft after delivery. Please contact your local law enforcement or carrier to resolve package theft issues.

ORDER CANCELLATION POLICY

Orders placed with Diamondback Firearms must be cancelled by the customer prior to the item having shipped.
All cancellation requests must be made through the Customer Service Department at 877-997-6774, Monday through Friday, 8am – 4:30pm EST or through email @ info@diamondbackfirearms.com
You MUST provide the order # when contacting Customer Service via phone or email.
If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns.
Please note that the return of the item/package will be made at the customer’s expense.
Cancelled orders may not be reversed. All cancellations are final.

PRODUCT PRICE POLICY

Diamondback Firearms regularly runs Web Store sales and will honor any price adjustment requests for orders placed within 24 hours of any change in price to a Web Store product. Price adjustment requests must be sent to our Customer Service team (info@diamondbackfirearms.com) within 24 hours of the price change and is only applicable on orders placed 24 hours prior to the change in price.

RETURN POLICIES

1. Stripped Lower, Complete Lower, and any complete Rifles/Pistols

All sales of Serialized parts are FINAL, and returns are NOT ACCEPTED.
Once a firearm is transferred to a customer’s name, Diamondback Firearms will not accept a return or exchange under any circumstance.
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact customer service directly for replacement or repair.

If a product is shipped to an FFL dealer for transfer, and dealer is unable to complete the transfer to the customer, the customer will be assessed a re-stocking fee up to 25% of the product sales price as determined by the discretion of Diamondback Firearms.

2.  All Other Purchases:

Return shipping is solely the responsibility of the customer.
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Diamondback Firearms WITHIN 90 DAYS of the date of receipt of delivery of the purchased item.

REMINDER: ALL SALES OF SERIALIZED PARTS ARE FINAL, AND RETURNS ARE NOT ACCEPTED. NO EXCEPTIONS.

All returned items must be in the same condition as when they were shipped by Diamondback Firearms and must be returned in original packaging.
The customer will be assessed a re-stocking fee up to 25% of the product sales price as determined by the discretion of Diamondback Firearms.

SHIPPING TIMES:

Due to the high seasonal/holiday order volume, shipping times will vary during the holidays.
Non-holiday shipping is typically 5 days for your order to ship.

Starting June 1st, 2021 all orders over $250.00 will be sent signature required. Please make sure that you or somebody you trust is available to accept your delivery when it arrives.

*NOTE- Upper Assemblies, rail assemblies, part kits and Lower serialized parts are subject to a longer handling time.  Please allow up to 2 weeks for shipping.

WEBSITE TERMS:

We do our best to accurately describe the items we sell, but errors do occur.

Diamondback Firearms reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

Diamondback Firearms is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

LOWER SHIPMENTS:

***MUST BE 21 OR OLDER TO PURCHASE***

WE SHIP ONLY TO VALID FFL DEALERS.
PLEASE NOTE: LOWERS CANNOT BE SHIPPED TO A P.O. BOX.

The customer is responsible for knowing his/her state laws regarding lower transfers.
Contact your local FFL dealer with any questions regarding the sale or transfer of lowers.
Contact your local FFL before ordering a lower to verify their transfer fee and to ensure they will receive your transfer.
The customer assumes all responsibility and cost for returned lowers due to FFL refusal or failure to receive.

If you order a stripped lower receiver or complete lower receiver, YOU MUST be:

1. A legal resident of the state in which you are ordering.

2.  21 years of age or older to complete the transfer through your FFL. Exceptions- Military personnel stationed in a state other than their legal residence may purchase lowers across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout.  Once you have placed your order please have the FFL Dealer forwarded a copy of their FFL license to Orders@diamondbackfirearms.com. We must receive a copy of the FFL License in order to ship your product. If we do not receive your FFL within 24 hours your order will be cancelled. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Diamondback Firearms. Additional shipping charges will apply to orders that need to be reshipped.

RESTRICTIONS BY STATE 

● California – Assault weapon and ghost gun
ban. Magazine capacity (10 rounds). Must be 21 to purchase. No complete AR
receivers. No off-roster handguns will be shipped.

● Colorado – Magazine capacity (15 rounds),
assault weapon ban or “delay” limitations. Must be 21 to purchase. Active duty
military and certified peace officers 10-20 years old may purchase long guns.
6.5% excise tax on retail sales of guns.

Boulder County

• No
  Stripped Receivers will be shipped
• No
  Complete Receivers will be shipped
• No
  magazines with a capacity of 10+
•  

Vail County

• No
  Stripped Receivers will be shipped
• No
  Complete Receivers will be shipped
• No
  magazines with a capacity of 10+

Denver County / City of Denver

• No
  Stripped Receivers will be shipped
• No
  Complete Receivers will be shipped
• No
  magazines with a capacity of 15+
• No AR
  Parts will be shipped

● Connecticut – Permit to purchase
(Certificate of Eligibility) required for handgun purchase. Magazine capacity
(10 rounds). Assault weapon ban or limitations. Handgun registration (no
roster). No stripped or complete receivers will be shipped.  No complete
AR receivers. No AR parts. 

● Delaware – Magazine capacity (17 rounds,
CCW permit holders exempt). Assault weapon ban or limitations. Private Party
Transfers must be conducted through an FFL. No variants of AR15, rifle or
pistol, or completed lowers will  be sold
or shipped to Delaware.

● District of Columbia (Washington DC) –
Magazine capacity (10 rounds). Assault weapon and semi-automatic handgun ban or
limitations. Must be 21 to purchase semi-automatic rifles. No complete AR
receivers. No off-roster handguns will be shipped.

● Florida – Must be 21 to purchase.

● Hawaii – Magazine capacity (10 rounds). Assault
pistols ban. Must be 21 to purchase. Melting point restrictions.

● Illinois – Assault Weapon Ban. Certain
semiautomatic rifles and handguns restricted. State Permit to purchase (FOID). Threaded
Barrels on handguns, shrouds, detachable magazine outside the grip restricted. 10
round magazine limit – long guns, 15 round magazine limit – handguns. Melting
point restrictions. 

These restrictions apply to the entire state of Illinois.

No rifle/pistol kits
No stabilizing braces
No threaded barrels
No AR Rifles
No AR Pistols
No complete or stripped AR receivers
No Complete AR uppers
No AR-10 Rifles
No AR-10 receivers

Chicago

No Sales to the city of Chicago

Deerfield
No Stripped or Complete Receivers
No Complete AR Receivers
No AR Parts
No magazines with a capacity of 10+

Homewood
No magazines with a capacity of 10+

Dolton
No magazines with a capacity of 10+

Highland Park
No Stripped or Complete Receivers will be shipped
No Complete AR Receivers
No magazines with a capacity of 10+

Evanston
No magazines with a capacity of 15+

Aurora
No Stripped or Complete Receivers
No Complete AR Receivers
No magazines with a capacity of 15+

Skokie
No magazines with a capacity of 10+

Cook County
No Stripped or Complete Receivers
No Complete AR Receivers
No AR Parts will be shipped
No magazines with a capacity of 10+

● Maryland – Magazine capacity (10 rounds).
Assault rifles and pistols prohibited or limited.  No complete AR lower receivers. No
off-roster handguns will be shipped.

● Massachusetts – Firearms ID Card required
(FID). Magazine capacity (10 rounds). Assault weapon ban or limitations to
include semi-automatic centerfire rifle and semi-automatic pistols that accept
detachable magazine and specified features. Parts subject to regulation or
prohibition. No complete or stripped AR receivers. No complete or stripped
upper receivers. No off-roster handguns will be shipped.

● Michigan –Permit to purchase required for
handguns.

● Minnesota – Permit to purchase or CCP
required for assault weapons. Melting point restrictions.

● New Jersey – Magazine capacity (10
rounds). Permit to purchase. Assault weapon ban or limitations. Handgun
registration required.  

● New York – Assault weapon ban or
limitations. Magazine capacity (10 rounds). Permit to purchase for handguns and
semi-automatic rifles. Must be 21 to purchase semi-automatic firearms. Melting
point restrictions.

These restrictions apply to the entire state of New York

No magazines with a capacity of 10+

NOTE: Different (stricter) laws apply for New York City,
Buffalo, Rochester, Albany. 

● Oregon– Permit to purchase required for all
firearms *pending. Magazine capacity (10 rounds) *pending.

● Rhode Island – Magazine capacity (10
rounds).

● Vermont – Must be 21 years old to
purchase all firearms. Magazine capacity (10 rounds for long guns; 15 rounds
for handguns).

● Washington – Magazine capacity (10
rounds). Firearm registration, Assault weapon (semi-automatic) ban or
limitations on handguns and long guns. Must be 21 years old to purchase
semi-auto rifle. Handgun registration required.

No parts kits
No build kits
No rifle kits
No pistol kits
No complete or stripped lowers
No threaded barrels
No magazines over 10rds for rifle
No magazines over 10rds for handgun

Disclaimer: Information is for educational purposes only. Please conduct your own research and review state statutes prior to shipping, selling or otherwise transferring firearms to individuals who reside outside of the state where you are licensed to transfer firearms.

Exceptions:

• L.E.O.’s must provide both their credentials and a letterhead signed by their department’s superior officer stating that the lower will be used in the execution of the L.E.O.’s duties. Diamondback Firearms only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.s.
• Not all of the states listed may have L.E.O. exemptions. Please contact us BEFORE placing your order.
• Diamondback Firearms does NOT ship directly to L.E.Os; the order must go to an FFL. Diamondback Firearms does NOT make exceptions for this policy.

CALIFORNIA PROPOSITION 65:

Firearms and firearms parts can expose you to lead and other products known to the State of California to cause cancer, birth defects, or other reproductive harm. Visit www.p65warnings.ca.gov for more information.